Because each project is developed individually, refund eligibility depends on the stage of work completed at the time of the request.
Stage 1 — Before Work Begins
If no creative work has started and no concepts have been developed, you are eligible for a full refund.
Stage 2 — After Initial Concept Delivery
Once initial concepts have been delivered, a substantial portion of the creative process has already been completed. At this stage, 50% of the order total will be retained to cover completed work, and the remaining balance will be refunded. Delivered concepts may be retained for personal use.
Stage 3 — Final Delivery
Once the final signature package, practice materials, or other digital deliverables have been delivered or accessed, the order is considered complete and no refunds are available.